Shipping Information
Everything you need to know about delivery from Toledo Marketplace
How Shipping Works
Toledo Marketplace connects you with independent sellers who handle shipping directly. Shipping costs, methods, and delivery times vary by seller and product. All shipping details are displayed on the product page and confirmed at checkout before you complete your purchase.
Estimated Delivery Times
| Shipping Type | Estimated Delivery |
|---|---|
| Standard (domestic) | 5–10 business days |
| Express (domestic) | 2–4 business days |
| European delivery | 7–15 business days |
| International delivery | 15–30 business days |
| White-glove / furniture delivery | 10–25 business days |
Delivery times are estimates provided by sellers and may vary based on stock availability, destination, and carrier conditions.
Shipping Costs
Shipping costs are set by individual sellers and depend on the product size, weight, and destination. The exact shipping cost for your order is calculated and displayed at checkout. Some sellers offer free shipping on orders above a certain threshold — look for the "Free Shipping" badge on product listings.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. You can also view tracking information in your account under "My Orders." If a tracking number is not available for your shipment, the seller will provide delivery updates directly.
Large Item & Furniture Delivery
Large furniture items may be shipped via freight carriers and may require a delivery appointment. The carrier or seller will contact you to schedule a delivery window. Some sellers offer white-glove delivery, which includes in-room placement, assembly, and packaging removal. White-glove availability and pricing are shown on the product page.
International Shipping & Customs
Many of our sellers ship internationally. For orders delivered outside the seller's home country, the buyer is responsible for any customs duties, import taxes, or brokerage fees. These charges are determined by the destination country and are not included in the product price or shipping cost. We recommend checking with your local customs authority before placing an international order.
Damaged Shipments
If your order arrives damaged, please do the following within 48 hours of delivery:
- Photograph the damage to the item and packaging
- Note any damage on the carrier's delivery receipt if possible
- Contact us at info@toledo.one with your order number and photographs
We will work with the seller to arrange a replacement, repair, or refund as appropriate.
Questions?
For shipping enquiries, contact our support team at info@toledo.one.